Who You Are Buying From
Blank Tape acts as an agent for those who are promoting, presenting, hosting or otherwise providing the events for which you purchase tickets (“Presenter”). As such, except as specified in these terms and conditions, Blank Tape will not be held personally liable for any dispute over an event or a ticket purchase. Details of the Presenter for a particular event can be obtained from Blank Tape
Pricing and Availability
Blank Tape sells tickets on behalf of Presenters, which means Blank Tape does not set the ticket prices or determine seating layouts. Occasionally, additional tickets may be available prior to the event. However, Blank Tape does not control this inventory or its availability.
Occasionally, events are cancelled or postponed by the Presenter due to weather conditions or other situations which may affect the performers, staff or audience. If an event is cancelled, please contact Blank Tape for information on receiving a refund. Unless indicated otherwise in relation to a particular event, if an event is cancelled or rescheduled, ticket holders will be offered seats at any rescheduled event up to the face value of the original tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to their face value plus the relevant per ticket booking fee. Depending on the circumstances in each case, a partial refund may be given where one day of a multi day event is cancelled. . Contact Blank Tape for exact instructions if an event is cancelled or rescheduled. Please make sure to include/provide your Blank Tape order number so we can expedite your refund (if applicable).
It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Presenter. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.
Opening acts or guests may sometimes tour with headlining performers. Blank Tape is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. Ticket holders will not be entitled to a refund if an opening act is changed or cancelled.
Presenters generally reserve the right to add, withdraw or substitute such artists and vary advertised programs, seating arrangements and audience capacities.
Refunds, Exchanges and Replacement Tickets
Before purchasing tickets, carefully review the event and seat selection details. Blank Tape does not issue an exchange or refund for a lost, stolen, damaged or destroyed ticket (including where a ticket does not arrive in the mail) unless (a) Blank Tape can identify at the Venue the actual seat corresponding to the ticket for that event, or in the case of a general admission ticket, Blank Tape is able to identify (acting reasonably )and cancel the relevant ticket, and (b) you give Blank Tape a reasonable amount of notice ahead of the event that the ticket has been lost, stolen, damaged or destroyed, in which case Blank Tape will issue a replacement ticket to you for a reasonable administration fee. A change in personal circumstances does not entitle a ticket holder to return or exchange a ticket.
Subject to any statutory rights of refund (including, without limitation the provisions of the Australian Consumer Law), if an event takes place then generally there is no right to a refund or exchange, including where a ticket holder cannot attend because of adverse weather conditions.
Billing Information Verification
Orders are processed only after a billing address and other billing information has been verified via PayPal. Occasionally, we receive incorrect billing information for a ticket order that can delay processing and delivery. In these cases, Blank Tape will attempt to contact you using the information provided at the time of purchase. If Blank Tape is unable to reach you after its initial attempt, Blank Tape may cancel your order and may sell your tickets to another customer.